How do I start sending SMS?
Create an account, add wallet funds, request a sender ID, and compose your first campaign from your dashboard.
Frequently Asked Questions
Quick answers for onboarding, support workflow, delivery timing, and API access.
How is SMS pricing calculated?
Your effective unit price is based on a configured base charge plus gateway margin. Wallet topups are converted into SMS units at the current unit price. See the Pricing page for live rate and a cost estimator.
When can SMS be sent?
To comply with the Do Not Disturb policy, sending is only allowed between 7:00 AM and 8:00 PM (WAT). Attempts outside this window are blocked and logged.
Why is my sender ID pending?
All sender IDs require approval before use. You can monitor pending, approved, and rejected states from your account dashboard.
What happens if my payment fails?
Failed wallet payments can be retried directly from wallet history, so you do not have to start the payment process from scratch.
How does support timeline work?
Each contact ticket has a message timeline. Clients can post follow-ups, and support replies are saved on the same thread for tracking.
Can I control API access by IP?
Yes. Client API keys support optional allowed IP restrictions to reduce unauthorized token usage.
Need direct help? Visit Contact Us and our team will assist.